Please inspect all pet collars and accessories before using them to determine whether they are suitable for your pet and situation. Inspect all hardware and supplies for signs of wear and tear regularly and replace them when necessary. 

As always, please make sure your pet is supervised while wearing any pet accessories and avoid using during rough plays or wet conditions.

Our handmade pet collars are listed as FASHION accessories, so please note that they are NOT suitable for dogs who pull on the leash, for leash training, regular sudden leash tugging movements, or as a primary form of outdoor leash attachment (please use a harness for this). Be sure to check your pet collar regularly using the two-finger rule, as collars can loosen over time and use. This is especially important for brand-new collars that may stretch during the breaking-in period. 

Pet Collar

Slip-Collar Pet Bandana

How to Wear? Thread the pet collar through each end of the bandana before putting the collar on your pet. Adjust the shape if needed – for best results, spread out the bandana fully and evenly across the collar rather than pulling downwards to avoid the effect of bunching.

✿  ✿  ✿  ✿  ✿

Tie-Knot Pet Bandana

How to Wear? Lay bandana on a flat surface. Hold the two ends of the longest edge, and roll down together until desired “drop length”. Tie the bandana on your furry friend. Please make sure you are able to easily fit two or more fingers under the bandana after you’ve tied the knot. Adjust the placement of the bandana as you wish, such as a front “bib” or back “cape” style!

Pet Bow-Tie

How to Wear? Our pet bows come with two 10cm velcro strips attached at the back. Simply wrap around your pet’s collar and cut off the excess velcro for the best fit. Attach bow on the collar before putting the collar on your pet.

For further enquiries or custom requests, please email us at hello@ohashii.com to discuss.

• Personalisation (e.g. embroidered or printed pet name or text)
• Specific fabric design request
• Large quantity orders (over 20+)

Custom Pet ID Tags

HOW TO ORDER?

Please let us know the following details in the Order Notes box at checkout:

FRONT: Your pet’s name in Japanese or English
BACK: Owner’s name, Phone number, Shortened Address, and I AM CHIPPED (optional)

* If you have any questions, please email me before placing your order or see our listing photo for reference.

We include a small care guide with each order. But in case you lose yours…

WASH
To prolong the life of your pet bandana, please hand wash only. Do not bleach. For pet bow-ties, spot clean only.

DRY
Reshape whilst damp and hang dry. Do not tumble dry.

IRON
Medium heat. Do not iron directly on ohashii logos and prints.

*Frequent washing may result in slight shrinkage and colour fade over time due to natural cotton properties. As with all handmade items, please handle with care.

All ohashii pet aaccessories are individually handmade to order in the UK. Due to the nature of handmade items, you may find some slight variations eg. in pattern placement – but rest assured the quality and the love put into each piece remains the same 🙂 Please allow up to 1cm discrepancy – you can refer back to the Size Guides in our listings for reference.

If there is a quality control issue with your order, please email me hello@ohashii.com so that we can resolve this for you as soon as possible.

ohashii face coverings are not sold as a medical product nor should be used as a replacement of one where necessary. For ultimate safety, it is recommended to wash face coverings after every use and follow the official guidance provided by your government.

Beware of small parts for children – if necessary, remove nose wire before use. Please ensure that children are supervised at all times while wearing face coverings.

Filters are not included with ohashii face coverings. Our filter pocket design allows you to slot in filters when extra layers of protection’s needed. You can find our compatible PM2.5 filter bundle here, though it is recommended that you check with the information and advice provided by your government and health professionals when deciding which filter to use.

3D-Origami Fit

Our 3D mask design is unisex and provides a comfortable fit for teens and standard adults.

Contour-Fitted

M: generally for larger children, teens, women with petite face shapes
L: generally for larger teens, standard adult, men with smaller face shapes
XL: generally for larger adults and men

*Please note that this is a general size guide – since everyone’s face shape and face coverage preference is different, please see below for measurements and confirm sizing before placing your order. If you have any questions, feel free to reach out.

We include a small care guide with each order. But in case you lose yours…

WASH
Remove nose wire. Hand-wash/machine-wash below 40°c in a mesh laundry bag with similar colours. Do not bleach.

DRY
Reshape whilst damp and hang dry. Do not tumble dry.

IRON
Medium heat. Avoid ear cords. Remove/avoid nose wire. Do not iron directly on ohashii logos and prints.

*Frequent washing may result in slight shrinkage and colour fade over time due to natural cotton properties. For delicate hand-embroidered items, please handle with care.

For further enquiries or custom requests, please email us at hello@ohashii.com to discuss.

• Personalisation (e.g. embroidered or printed name)
• Specific fabric design request
• Large quantity orders (over 20+)

All ohashii face coverings and accessories are individually handmade to order in the UK. Due to the nature of handmade items, you may find some slight variations eg. in pattern placement – but rest assured the quality and the love put into each piece remains the same 🙂 Please allow up to 1cm discrepancy – you can refer back to the Size Guides in our listings for reference.

If there is a quality control issue with your order, please email me hello@ohashii.com so that we can resolve this for you as soon as possible.

Our unisex sizes are true to fit for men and a relaxed fit for women. Please refer to sizing before placing order.

Our unisex sizes are true to fit for men and a relaxed fit for women. Please refer to sizing before placing order.

Our unisex sizes are true to fit for men and a relaxed fit for women. Please refer to sizing before placing order.

Machine wash under 40°C or hand wash, inside out and with similar colours. Reshape whilst wet and hang dry. Do not tumble dry. Can be ironed but never directly on ohashii logos and prints. Do not bleach. Frequent washing may result in slight shrinkage and colour fade over time due to natural cotton properties. For delicate hand-embroidered items, please handle with care.

Please see the inside label of our hoodies, sweatshirts and t-shirts for more information on care instructions.

For further enquiries or custom requests, please email us at hello@ohashii.com to discuss.

• Personalisation (e.g. printed name)
• Specific phone case design request
• Large quantity orders (over 20+)

Clean the case with soft, damp cotton or microfibre cloth. Avoid contact with cosmetics containing high alcohol content to prevent smudging of the printed inks. Avoid direct contact with hand creams and sun creams. Keep the product out of excessive heat and direct sunlight to prevent possible discolouration. Do not exert excessive force when handling the product.

Delivery is available locally in the UK and Internationally to Europe, US, Canada, Hong Kong and Australia, Japan, Taiwan, Malaysia and Singapore. If you find your country/region isn’t listed, please get in touch with us hello@ohashii.com

*Due to current additional stress on postal services and during busy holiday postage periods, delivery can take a little longer than normal – kindly account for this extra delivery time.

Face Coverings, Accessories & Pet Accessories are handmade to order and dispatched within 3-5 business days (excluding public holidays).

Clothing & Apparel (hoodies, sweatshirts & t-shirts), and Phone Cases have a longer processing time (7-9 business days).

If your order includes items from both processing times, we will dispatch them altogether according to the 7-9 business days time frame.

An order confirmation email will be sent to you after your order is received.

In the unlikely case of an item being out of stock, we’ll contact you with an update to detail the delay and ask you how you’d like to proceed.

Orders are delivered using Royal Mail services (UK). Their estimated delivery times vary from country to country but are around:

For Local (UK) orders:

• 1st class (standard): 1-3 business days
• 1st class (signed or tracked): 1-2 business days

For International orders (tracked)*:

• Europe: 3-5 business days
• Rest of World : 5-10 business days

❗The above are estimated times required and does not include the processing time of Customs in the destination country (if necessary). Our shipping fees do not cover customs, taxes or fees that may occur upon delivery to your country. International customers are responsible for any customs and import taxes that may apply.

* Due to current additional stress on postal services and during popular holiday postage times, delays can occur – please keep this in mind and allow extra time for deliveries to arrive. 

If you have selected the “Tracked” delivery option for your order, you can track your parcel using the tracking reference number given in your dispatch email – if you do not receive this reference number, please contact us and we will provide it.

For International customers (outside UK): once the parcel is handed to the National Post of your country, Royal Mail will update the information linking to a new page for you to keep on checking the whereabouts of your parcel. We recommend to proactively check the information inside the link regarding any Custom updates and notifications.

All delivery estimates are based on quotes supplied by Royal Mail, so they can’t be guaranteed by ohashii after dispatch. If your parcel is not delivered within the estimated window then it’s very likely there has been a delay in transit.

If you have selected the “Tracked” delivery option for your order, you can track your parcel via https://www.royalmail.com/track-your-item#/ using the tracking reference number given in your dispatch email – if you do not receive this reference number, please contact us and we will provide it.

Whilst rare, parcels can go missing in the post. We cannot issue replacement orders until 10 working days after dispatch for the UK, and 28 days for EU & rest of the world. This is because we cannot claim from Royal Mail until this time.

If an order does not arrive, we always recommend asking the customer to check at their local post office and confirm their address before contacting us. Please also note that we must be notified within 60 calendar days of any orders that have not arrived. After this time we cannot replace any orders free of charge. Only once deemed as lost we’ll be able to work with you to resolve the problem.

Protecting our planet has never been more important. We strive to make our packaging sustainable.

Face coverings and small accessories will be carefully packaged “plastic” cello bags made with a bio-based film that is compostable, bio-degradable, and recyclable. The envelopes are cardboard backed and decorated with cute recyclable washi tapes 🙂

Larger items such as hoodies, sweatshirts, and t-shirts will be packed directly into a weatherproof, 100% eco-friendly kraft paper mailing bag.

Having said this, we are always striving towards ways we can improve and become more eco-friendly – if you have any suggestions, we would love to hear from you hello@ohashii.com.

Due to the personal and made-to-order nature of our products, refunds or exchanges cannot be accepted. However, if there is a quality control issue with your order, please email me hello@ohashii.com with a photo and description of the fault so that we can get this resolved for you as soon as possible.

We are committed to ensuring every customer is happy, that’s why every product is handmade with love and care and double-checked before being dispatched. Having said this, whilst rare, mistakes may happen.

If there is a quality control issue with your order, please email us hello@ohashii.com with a photo and description of the fault so that we can get this resolved for you as soon as possible.

We are able to take payments via PayPal, Visa and Mastercard.